Minister for Health Simon Harris has launched the new Patient Advocacy Service, aimed at supporting patients who wish to make a complaint about care received in a public hospital.
The new service offers a confidential helpline with experienced patient advocates on hand to provide information and support to patients who want to make a formal complaint to the HSE about the care they experienced in a public hospital.
Launching the service at the National Patient Safety Conference in Dublin Castle on 13th November, Minister Harris said:
The Patient Advocacy Service, funded by the Department of Health and independent of the HSE, is a free and confidential service.
The tender to provide the service was awarded in 2018 to the National Advocacy Service for People with Disabilities(NAS), which has many years’ experience of delivering advocacy to people with disabilities across Ireland.
Louise Loughlin, National Manager of the National Advocacy Service for People with Disabilities, said:
The Patient Advocacy Service confidential helpline, available 10am to 4pm, Monday to Friday, is 0818 293 003. To learn more, or submit an online query, visit www.patientadvocacyservice.ie.