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Easy To Read

You can download this Easy-to-Read Guide here PDF

The National Advocacy Service is called NAS for short

What is Advocacy?

                                                               Link to video version

  • Advocacy is about you and your rights.
  • Advocacy makes sure you are listened to.
  • Self-Advocacy is when you speak up for yourself.
  • Advocacy is getting help to speak up.
  • Advocacy helps you look at different options.

What does an Advocate do?

  • Listens to you and what you have to say.
  • Always takes your side and stands with you.
  • Finds out information for you.
  • Helps you to look at your options.
  • Helps you in making your own decisions.
  • Helps you tell people like your family, staff, social workers what you want.
  • Helps you prepare for meetings.
  • Helps you make a complaint if you are unhappy with a service or the way you are treated.

What Happens Next?

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  • You can tell the Advocate the best way to contact you. For example:
  • You can choose to meet with an Advocate in person.
  • You can choose to speak with an Advocate over the phone.
  • You can choose to have a meeting with an Advocate online or on video chat.
  • If you want, you can choose to have someone to support you when you speak with the Advocate.

Meeting the Advocate

  • You can tell us how you would like an Advocate to help you.
  • We will discuss whether an Advocate is the right person to help.
  • Sometimes, advocacy is not the right service to support people. This may be because:
  • The person is already a very good self – advocate.
  • The person already has advocacy support from other people.
  • Sometimes NAS may not be the right service to help you.
    When this happens, we can give you information about other services.

Waiting List

You and your advocate will:

  • Sometimes NAS has a waiting list. You might have to wait before the Advocate can work with you.
  • The Advocate will talk to you about this.

The Advocacy Process

  • We will try to meet you at a time that suits you.
  • We will try to meet you in a place that suits you.
  • You and your Advocate will make an Advocacy Plan.
  • The Advocacy Plan says what you want to happen.
  • The Advocacy Plan explains the work the Advocate will do.
  • You and your Advocate will decide when the work of the Advocacy Plan is finished.
  • When the work is finished, your Advocate will stop working with you.

Approaches to Advocacy that we use

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  • You will tell your Advocate what you want them to do.
  • Your Advocate will not do something that you do not want.
Person centred
  • You tell your Advocate what you want and need.
  • You tell your Advocate what is important to you.
  • Your Advocate will help you tell other people.
  • Your Advocate will help you tell other people.
Witness observer
  • We spend time with you and tell people what we notice so that we can help you change your situation.
Human Rights
  • We support people to stand up for their rights, and to be treated equally.
Ordinary Life Principals
  • Ordinary life principles looks at the quality of your life.
  • It looks at how decisions about your life are made.
  • There are 8 domains in ordinary Life Principles.
  • The advocate will use the domains to ask questions of the Decision makers.
  • The approach keeps you at the centre of the process.

Data Protection

  • Personal information is also known as personal data.
  • There are laws to protect personal data.
  • We will explain GDPR to you and ask you to sign a GDPR consent form.
  • We will ask you if it is ok to collect and store your personal data.
  • You have a right to see the information we keep about you.


Link to video version

  • NAS is a Confidential service.
    Confidential means that the information is kept private.
  • Your work with your Advocate is confidential.
  • We will also ask for your consent to share and get information from others.
  • However, there may be times when we need to share information with someone else without your agreement. These are when:
  •  – You, someone else or a child is in danger;
  •  – A court asks for information;
  •  – When the law tells us we have to;
  •  – When we see or hear about abuse or neglect of a person.
  • We will talk to you if this needs to happen.


  • NAS has a complaints policy. We are happy to share this with you.
  • If you are not happy with NAS or your Advocate, you can make a complaint;
  • In person to your Advocate;
  • By phone – 0818 07 3000;
  • By letter to our national office;
  • Email or on complaint form:
  • You can ask for help from someone else to make a complaint.
  • You can contact the relevant line manager to make a complaint.

If you want to use the NAS service, you can fill out a form here