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Who We Are

This is the team of people who work for the National Advocacy Service

Louise Loughlin is the National Manager of National Advocacy Service and also oversee the development and delivery of the Patient Advocacy Service. Louise has worked with NAS since 2011, and has been national manager since 2016. Louise is a Qualified Solicitor in Scots law and has expertise in the areas of advocacy and the rights of people with disabilities across three jurisdictions. Louise has a particular interest in capacity issues and safeguarding.

Louise is a member of the Nursing Home Expert Report Reference Group, the National Care Experience Programme Steering Board, an Observer on the National Screening Advisory Group, the HSE National Disability Consultative Forum.

Elmar Jansen joined the National Advocacy Service in November 2020 as Corporate Services Manager. He has extensive experience in the Finance sector.

Elmar gained a Business Degree in Germany in 1995. He started work with Schnittger & Associates, a chartered account company in Dublin. In 2000, he took up the role as Finance Manager of Lufthansa Global TeleSales in the Eastpoint Business Park. In 2006, he became the Finance Director of the National Institute for Bioprocessing and Training (NIBRT). During his 13 years in NIBRT, a 6500 square meter research and training facility was built and 75 new staff were hired.

Suzy Byrne is the Regional Manager in the Greater Dublin Region which includes Dublin and Wicklow.  Suzy joined NAS in 2011 and has a background in community development and rights work. She has a particular interest in access to justice issues and the right to a family life for people with disabilities. Suzy was appointed to the board of Iarnród Eireann in 2018 by the Minister for Transport and Sport as a person with a disability.

Mark has worked in the disability advocacy sector for the last 13 years. He has a particular interest in including the voice of disabled persons in decisions that directly impact on their lives, and people’s right to make their own decisions in life. Mark has previously campaigned on fundamental rights issues such as the use of seclusion in schools and assisted decision-making. Mark is passionate about human rights, having studied in this area and is a past member of a large residential setting Human Rights Committee and a past board member of the Children’s Rights Alliance.

Joanne joined NAS as the Regional Manager for the Southern Region in 2014. Prior to that she acted as Service Manager with regional oversight for a number of private residential services as well as having experience working within public services. Joanne established and managed several residential services over a number of years and was an executive member of the Irish Association for Social Care managers until 2014.

Joanne has a particular interest in professional practice and advocacy policy development and standards. Joanne holds a degree in Social Science (UCC), A Masters in Youth & Community work (UCC), a Diploma in Leadership (DIT/IBEC), as well as an Award in Managing People (DIT/college of Business). Joanne additionally holds a level 6 QQI Award in Training delivery & Evaluation.

Anne is the NAS Western Region Manager covering counties Sligo, Donegal, Leitrim, Mayo, Roscommon, Galway, Clare and Limerick. Anne has previously worked in Business Development, HR and Consultancy roles in companies across Europe the US and Australasia. She has established, managed and advanced businesses in sectors including HR, Services, Technology and Manufacturing before moving into the Public Sector.

Prior to joining NAS, Anne was employed in the area of Supported Employment, advocating for people with disabilities to source and secure paid mainstream employment across the North West of Ireland. She has a Masters in Leadership & Management in the Public and Community Sector and a Degree in European Studies and a Diploma in Digital Marketing. Anne has a particular interest in client centered empowerment to enhance organisational service delivery.

Each regional team consists of a regional manager, two senior advocates, a team of advocates and an administrator.

NAS also provides the Patient Advocacy Service which provides empowerment advocacy to people who want to make a complaint about their care in a public acute hospital or a HSE-operated nursing home. You can view the management team who work for the Patient Advocacy Service HERE.

NAS operates with four Regions and a National Office in Dublin

NAS operates across the following regions

Greater Dublin Region

Dublin, Fingal and Wicklow

Midlands Northeast Region

Cavan, Laois, Longford, Louth, Kildare, Meath, Monaghan, Offaly and Westmeath

Western Region

Clare, Donegal, Galway, Leitrm, Limerick, Mayo, Roscommon and Sligo

Southern Region

Carlow, Cork, Kerry, Kilkenny, Tipperary, Waterford and Wexford

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